NEED HELP?
Need advice? Question(s) about a purchase made online or in store?
Contact Us: info@lababass.com
Frequently asked questions
Are all your products authentic?
- All products are verified as genuine.
- Our technicians thoroughly inspect, clean, and perform necessary maintenance on each item upon arrival, before listing for sale.
When will I get my order?
- Orders placed and paid before 10:00 AM (Eastern Time) on business days will be packed and shipped the same day.
- Orders placed after 10:00 AM will be processed and shipped on the next business day.
How much does shipping cost?
- Free shipping is offered on all orders over CAD $299 (before tax).
- For orders under CAD $299, a flat shipping fee of $19.99 + tax applies.
- Orders containing oversized items, such as one-piece fishing rods, will incur an additional oversize fee of $49.99.
What is the return policy?
- We provide a 30-day return policy on new products.
- For more information, please refer to our return policy.
Are any purchases final sale?
- Pre-owned items are sold as final, but we provide a 7-day warranty for rods and a 30-day warranty for reels.
- Every product is thoroughly inspected to ensure its condition is presented clearly and transparently.
- For more information, please refer to our warranty terms.